Troubleshooting your vacuum cleaner
IF YOU ARE EXPERIENCING A LOSS OF OR REDUCED SUCTION FROM THE VACUUM
(UPRIGHT VACUUMS)
Please check the underside of the machine to see if the brushes are spinning when the machine is switched on.
If your machine has a height setting, please check this is set correctly for the floor type.
If they are not spinning please remove the base plate which covers the brush bar, there will be a few screws to undo in order to remove. Check the brush bar and housing are undamaged and free from any obstruction, please also check the belt has not slipped off or broken.
(ALL VACUUMS)
Please remove all of the filters from the machine and check for any blockages, even if they don’t look visibly blocked they may need to be hand washed if they’ve had a bit of use and dried thoroughly for 24 hours before being replaced into the machine as they can clog internally but look ok from the outside.
Please check the tubes and hose for any blockages by dropping something small and weighty like a coin through them to check they are all clear.
If none of the above resolve the issue, please contact us for further assistance.
IF YOU ARE EXPERIENCEING A TOTAL LOSS OF POWER TO THE VACUUM
Please check the 13-amp fuse in the plug and maybe try a different fuse if you have one spare.
Please try the vacuum in a different socket.
Please check all the filters are clean and clear of any blockages, you will need to wash these and leave them to dry for 24 hours as they can look ok from the outside and be internally blocked.
Please remove the hose and drop something small and weighty like a coin through the hose to check that's not blocked as most vacuums are fitted with a thermal cut-out to prevent overheating from strain on the motor.
If none of the above resolve the issue, please contact us for further assistance.
IF THE FILTER HAS BECOME BLOCKED
Filters should be cleaned regularly to ensure long life of the product and high performance levels and should be cleaned anywhere from weekly to monthly depending on the frequency and the nature of the vacuum usage.
To clean as blocked filter, it is recommended to remove the filter from the product and take it to an outside bin, tap the filter on the inside of the bin to remove any loose dust and debris to the best of your ability.
Hand wash the filter in clean water at no more than 30 degrees regularly changing the water until it runs clear, try to avoid using detergents as some can have an effect on the filter which may cause deterioration.
Air dry the filter overnight or until completely dry (24 hours recommended) before replacing it into the product for use again.
THE HOSE OR INLET HAS BECOME BLOCKED
If the inlet becomes blocked, use pliars or a grabbing tool to retrieve the blockage.
If the hose has become blocked, remove the hose completely and turn it around so that the opposing end now meets the suction inlet, switch the vacuum back on and this will often shift a blockage.
If this does not resolve the issue take the hose outside and using a mains water hose or outdoor tap, run large volumes of water through the hose in the opposite direction that which the suction would travel.
IF THE BRUSHES ARE NOT ROTATING ON A TRADITIONAL BELT-DRIVEN BRUSH BAR
Please remove the base plate where the brush bar is there will be a few screws to undo to remove the brush bar check the brush bar and housing, please also check to see if the belt has not slipped or is not broken.
If this identifies a problem then the belt or brush roll may need to be replaced, if not then please contact us for further advice or assistance.
IF THE BRUSHES ARE NOT ROTATING ON A MOTORISED BRUSH BAR
Most vacuums which have motorised brushes have two additional features which are not found on a traditional upright vacuum.
BRUSH ON/OFF SWITCH
On the top of the product you will see the main on/off button for the vacuum, either opposite or alongside this you will see a second power button showing 2 arrows in a circle, this is to separately switch the brush rotation on or off by preference, please check this button has not been accidentally pressed causing the brushes to stop.
VACUUM POSITION
Vacuums with the above feature also have a protective feature, when the vacuum is in the upright/storage position the brushes will not rotate, this is to prevent damage to the floor being caused by continually rotating brushes should you leave the vacuum running in this position say to answer the door or phone or while using attachments.
As the vacuum is reclined the brushes should begin to rotate for normal use, it is worth combining this check with the above check for the brush power button.
If this does not identify the issue, then please contact us for further advice or assistance.
IF YOU ARE EXPERIENCING A LOSS OF OR REDUCED SUCTION FROM THE VACUUM
(UPRIGHT VACUUMS)
Please check the underside of the machine to see if the brushes are spinning when the machine is switched on.
If your machine has a height setting, please check this is set correctly for the floor type.
If they are not spinning please remove the base plate which covers the brush bar, there will be a few screws to undo in order to remove. Check the brush bar and housing are undamaged and free from any obstruction, please also check the belt has not slipped off or broken.
(ALL VACUUMS)
Please remove all of the filters from the machine and check for any blockages, even if they don’t look visibly blocked they may need to be hand washed if they’ve had a bit of use and dried thoroughly for 24 hours before being replaced into the machine as they can clog internally but look ok from the outside.
Please check the tubes and hose for any blockages by dropping something small and weighty like a coin through them to check they are all clear.
If none of the above resolve the issue, please contact us for further assistance.
IF YOU ARE EXPERIENCEING A TOTAL LOSS OF POWER TO THE VACUUM
Please check the 13-amp fuse in the plug and maybe try a different fuse if you have one spare.
Please try the vacuum in a different socket.
Please check all the filters are clean and clear of any blockages, you will need to wash these and leave them to dry for 24 hours as they can look ok from the outside and be internally blocked.
Please remove the hose and drop something small and weighty like a coin through the hose to check that's not blocked as most vacuums are fitted with a thermal cut-out to prevent overheating from strain on the motor.
If none of the above resolve the issue, please contact us for further assistance.
IF THE FILTER HAS BECOME BLOCKED
Filters should be cleaned regularly to ensure long life of the product and high performance levels and should be cleaned anywhere from weekly to monthly depending on the frequency and the nature of the vacuum usage.
To clean as blocked filter, it is recommended to remove the filter from the product and take it to an outside bin, tap the filter on the inside of the bin to remove any loose dust and debris to the best of your ability.
Hand wash the filter in clean water at no more than 30 degrees regularly changing the water until it runs clear, try to avoid using detergents as some can have an effect on the filter which may cause deterioration.
Air dry the filter overnight or until completely dry (24 hours recommended) before replacing it into the product for use again.
THE HOSE OR INLET HAS BECOME BLOCKED
If the inlet becomes blocked, use pliars or a grabbing tool to retrieve the blockage.
If the hose has become blocked, remove the hose completely and turn it around so that the opposing end now meets the suction inlet, switch the vacuum back on and this will often shift a blockage.
If this does not resolve the issue take the hose outside and using a mains water hose or outdoor tap, run large volumes of water through the hose in the opposite direction that which the suction would travel.
IF THE BRUSHES ARE NOT ROTATING ON A TRADITIONAL BELT-DRIVEN BRUSH BAR
Please remove the base plate where the brush bar is there will be a few screws to undo to remove the brush bar check the brush bar and housing, please also check to see if the belt has not slipped or is not broken.
If this identifies a problem then the belt or brush roll may need to be replaced, if not then please contact us for further advice or assistance.
IF THE BRUSHES ARE NOT ROTATING ON A MOTORISED BRUSH BAR
Most vacuums which have motorised brushes have two additional features which are not found on a traditional upright vacuum.
BRUSH ON/OFF SWITCH
On the top of the product you will see the main on/off button for the vacuum, either opposite or alongside this you will see a second power button showing 2 arrows in a circle, this is to separately switch the brush rotation on or off by preference, please check this button has not been accidentally pressed causing the brushes to stop.
VACUUM POSITION
Vacuums with the above feature also have a protective feature, when the vacuum is in the upright/storage position the brushes will not rotate, this is to prevent damage to the floor being caused by continually rotating brushes should you leave the vacuum running in this position say to answer the door or phone or while using attachments.
As the vacuum is reclined the brushes should begin to rotate for normal use, it is worth combining this check with the above check for the brush power button.
If this does not identify the issue, then please contact us for further advice or assistance.
