Shipping And Delivery Information – When Will I Receive My Item?

We’re proud to offer FREE next day delivery on our full range of refurbished vacuums and appliances when ordered before 1pm Monday to Friday.

That’s right, FREE next day delivery on our full range of products for mainland UK deliveries.

Here's everything you need to know about our delivery terms and conditions.

  • ·         The delivery times stated are for the UK Mainland only, but please note that some areas such as Scottish Highlands and anywhere crossing the water may operate on a 2 day service and may be shipped with an alternative courier.
  • ·         For all UK Mainland orders we use YODEL NEXT DAY to deliver Monday - Saturday.
  • ·         Order Monday - Friday before 1pm: Dispatched same day for next day delivery.
  • ·         Order Monday - Friday after 1pm: Dispatched next working day for following day delivery.
  • ·         Orders placed after 1pm Friday or placed Saturday and Sunday will be dispatched on Monday for delivery on Tuesday


A special note about ordering on a Friday and Bank Holidays.

  • ·         If you order on a Friday before 1pm, your order will be dispatched on Friday for delivery on Saturday.
  • ·         If you order on a Friday after 1pm, your order will be dispatched on Monday for delivery on Tuesday.
  • ·         All items ordered on a bank holiday will be sent out the next working day, with delivery the following working day after dispatch. (excludes weekends)

We endeavour to make our delivery policy as transparent and simple as possible, but if ever in doubt about our delivery services, please don’t hesitate to email us [email protected] 


Can I collect my order from Direct Vacuums?

Yes, we do offer collection from our warehouse by prior arrangement.  Here’s how our collection services work.

  • ·         Place your order online.
  • ·         Notify us in writing by email within 30 minutes of placing your order, that you wish to collect the product from our warehouse in Dunstable.
  • ·         We will notify you with full collection details, but in general we offer collection before 3pm Monday to Friday.
  • ·         We require you to bring proof of purchase and your order details.

Please note, it is essential you email or call the Direct Vacuums customer service team to notify us of your intention to collect your order as early as possible, to avoid the item being sent out by courier.


Don't hesitate to get in touch with us, we will be delighted to help!

If you have any questions about your delivery please simply email our friendly customer service team at [email protected]



Direct Vacuums Contact Details

Our Address

Direct-Vacuums/A P Taylor Ltd

Unit 5 Arenson Centre

Arenson Way

Dunstable, Bedfordshire



Email: [email protected]