Our Guarantee to you
Guarantee
All our products carry a 1 year guarantee for complete peace of mind.
Our products are carefully inspected prior to despatch to ensure customer satisfaction. We want you to enjoy your product for many years. To help ensure this, please make sure you regularly maintain your product (as described in your user manual). If you don't have a user manual, please visit the manufacturer's support website to download one for free.
If your product develops a problem, please refer to the user manual for guidance on basic troubleshooting for any common issues.
If your problem still persists then please contact our friendly customer care team who have specialist knowledge in dealing with all types of enquiry. Our team will endeavour to resolve any queries you have in the shortest possible time.
We can be contacted by call, text or Whatsapp on: 07700166005, or reached by email on [email protected]
What isn’t covered by the guarantee
- Normal wear and tear, for example: belts, filters, brush bars, fuses etc.
- Blockages - information on how to remove blockages is usually contained in the user manual. Advice is also available from our Customer Care Team.
- Any faults caused by misuse, neglect, accidental damage and/or careless operation and handling of the machine which is not in accordance with the user manual appropriate to the product.
- Incorrect installation.
- Unauthorised Repairs or alterations.
- Use of the machine for anything other than normal domestic household purposes.
- The cost of returning the product to us after the first 30 days.
Guarantee Period
Your Guarantee is for 1 year from the date of purchase of your product. If we replace your product the remaining warranty will transfer to your replacement product.
If you have had your product for 30 days or less then please click here
If you have had your product for more then 30 days but inside the 1 year guarantee please click here
