Repairs

What to do if you experience a problem with a Direct Vacuums product after the return period has passed

In the event you experience a problem with your purchase after 30 days, whilst within the 12 month warranty period, we ask you to follow these steps:

Please ensure you have downloaded and consulted the user manual from the manufacturer's support website and followed any general maintenance checks and/or troiubleshooting detailed within it.
If you still need further support, please contact our friendly customer care team who will try to resolve any issues for you
We can be contacted by call, text or Whatsapp on: 07700166005, or reached by email on [email protected]

In the event your item needs to be returned for repair within the guarantee period, goods will only be accepted if a valid RMA number has been issued by Direct Vacuums.

The guarantee covers repair and/or replacement of the product but does not include the postage cost of returning the product to us. Once the item has been inspected and repaired/replaced Direct Vacuums will return the product to you at the requested address and cover the cost of this providing the terms of the Guarantee have been met.

If you have had your product less than 30 days please click here - Alternatively for the full guarantee information please click here

For more information or assistance please contact us.